This month, our employee profile – “get to know us” – column features an interview with Shelby Downes. She’s been with P2Sample and helped make us awesome for the past two years, but even before that she was a member and moderator on Points2Shop.

 

What’s a typical day in the life as a Senior Administrator?
Right now, my day consists of a mix between customer support and operations. I love this because it keeps me busy and I’m always working on different tasks, no two days are ever the same! I get to bounce around between mapping, working on notifications, support tickets, withdrawals and orders, panel Facebook pages and many other things that come my way.  

What are you passionate about when it comes to your job?
I’m passionate about giving our users the best experience we can and improving user satisfaction. My experience as a member on one of our panels, plus my time working in support, means I’ve had the opportunity to interact with many users, receiving great feedback and suggestions. One of the reasons I enjoy working with P2ample so much is because of how forward-thinking and ethical everyone is when it comes to listening to this feedback to improve the experience of our users!

What kind of music do you listen to while you are working?
Just like the work I do during the day is varied, so is the music I listen to. I enjoy all kinds of music, and at the moment am listening to Disney, Billie Eilish and country music (a strange combination I know). I’d also like to take this opportunity to mention my love for Adele here!

What is the one thing you can’t live without daily?
Coffee! I’m pretty sure if you checked, my physical makeup would be 90% caffeine.

If you could become an imaginary/fantasy creature, what would it be and why?
A dragon! You can fly anywhere in the world and you can make your own smores on demand!

What’s your favorite thing(s) to do when you aren’t working?
I love running and training for Wolf Runs with my friends. We do a 5-mile run every Sunday at a  beautiful reservoir near us. My current goal is to see a real life line-up of “duck duck goose”! I also love travelling to new places and sneaking onto Playstation to play Kingdom Hearts.

Tell us about your fur babies.
I’ve got a cheeky Westie called Alfie who enjoys chasing my spoilt cat called Millie, who happens to be an expert at out-smarting Alfie.

Any big recent life changing events?
I did a push-up for the first time last week, does that count?

Who is your spirit animal and why?
This is going to sound very strange but…. A T-Rex! Mainly because that was my camp name due to an obsession with dinosaurs when I was younger.  

Where’s homebase?
I live and work from the UK! Land of the best chocolate, a cheeky Nando’s and the Queen!

Where can we connect with you online?
www.linkedin.com/in/shelbydownes